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LiveTube Support
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Ask us anything. A question, a request, an idea, or something that is not working. A person from the LiveTube team answers, not a bot.
Breaking news right now? Trying to GO LIVE and it will not start?
If news is happening around you, do not fill in this form. To report the news or get a problem fixed, Start Live Chat for real-time help, or email newsalert@livetube.tv so the desk can pick the story up while we get you back on air.
You may find your answer here
Check the LiveTube FAQs
Many questions already have an answer waiting in our Help Hub.
Getting Started
New to LiveTube? Start here for the basics.
Technical Support
App issues, streaming problems, and device troubleshooting.
Account Management
Sign-in, profile, and account settings questions.
Going Live
How GO LIVE works and what happens once you start.
Earnings and Payments
Pay rates, PayPal, and payout questions.
Rules and Safety
What is and is not allowed when you report.
Not seeing your topic? Browse all FAQs
Stream declined
Think your stream was declined in error? We decline many more stories than we broadcast, so a decline on its own does not mean anything went wrong.
For more on how selections are made, see How We Choose LiveTubes. If you still want it looked at, the form at the top of this page has a topic for exactly that: App: Why wasn't my LiveTube selected?
Good to know
After you press send
You get a ticket numberIt arrives by email within a minute. Quote it whenever you write to us about the same problem.
Add more at any timeReply to that email with anything you left out. The more detail we have, the faster we can answer.
All your tickets in one placeThe ticket portal shows every ticket you have opened. Sign in with your email address. No password: we send you a login link.
Never send passwords or codesNo passwords, no login or verification codes, no card numbers. Nobody at LiveTube will ask for them. Payout details are the exception: a producer may ask where to send your money.
This form reaches the LiveTube support desk. Genuine business and partnership enquiries have their own topic in the form above. Cold sales pitches, marketing offers and mass mailings are not answered.
